Përshkrimi

Customer Service Assistant / Account Manager

Composed of a family of companies, the Sada-Platts Group focuses on the maintenance and development of a diverse and exciting range of residential and commercial properties in the UK. From families looking to build their dream home to business owners trying to elevate their workplace and everything in between, we help people cultivate spaces in which they can grow.

Our Albanian office handles all inbound enquiries and associated administration. Therefore, we’re looking for an experienced customer service assistant to join our team in Albania and help us with the daily operations of the company. You will report in-person in Albania, and virtually to our team based in the UK and the US.

As we are a small, start up company and there is plenty of opportunity for personal development and growth within the company. 

Detyrat

Day-to-day responsibilities:

• Answering inbound calls
• General administrative tasks relating to customer calls
• Answering emails
• Booking in tradesmen for jobs
• Following up with field operatives
• Creating invoices and tracking them
• Sending quotes
• Liaising with UK team to communicate any issues & updates
• Following up on clients
• Helping the UK team with any administrative tasks

Kualifikimet

Key skills:

• Highly proficient in written and spoken English
• Excellent customer service skills and ability to work 
• Cultural understanding of customer service in the UK
• Great multi-tasker
• Flexible person who is not afraid to learn new things
• Reliable and organised
• Experience in a customer service role
• Tech-savvy, able to pick things up quickly and work with new platforms 

Shënime

Work Hours: Monday-Friday 8am - 5pm

If this role sounds like it could be a good fit for you, please email your CV/resume to:

[email protected]