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Kohe e plote
Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service.
Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS.
Since the pandemic, we've learned that our staff prefers working from the comfort of their homes, so we entirely switched to remote work.
For that reason, we are accepting applications from anywhere in Albania!
Responsibilities and goals you'll own:
● Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively;
● Assist in onboarding, educating, and supporting our customers through their journey;
● Help and guide our customers with technical and billing-related questions;
● Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing;
● Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience.
● Excellent communication skills in the English language, as our clients are primarily US-based;
● Passion for working with people and helping them to get their stuff work;
● Strong interest in developing a career in the IT field;
● Readiness to learn at a fast pace;
● Solution-oriented mindset and passion for resolving problems;
● Readiness to lend a helping hand and pass on the knowledge as you grow with the company;
● Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn't be switching through different shifts each day but would keep a more stable schedule;
● The application submitted entirely in the English language.
Please submit your application in the English language.
Applications submitted in any other language will not be considered.
What do we offer?
● Payment in US dollars - $ 525 USD - $ 1000 USD;
● Work from home;
● Learning from scratch;
● The promotional path is clearly defined, and you will know what's required to achieve the next step in your career; Additionally, if you want to try management or project management positions, those will be available as part of your career path. And if you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
● You will be able to further your development with valuable certifications paid by the company.
● A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.
1. Fillimisht klikoni butonin "Aplikoni".
2. Pasi klikoni këtë buton, më poshtë ju shfaqet mundësia të përzgjidhni 1 nga CV tuaja që keni krijuar në llogari si punëkërkues.
3. Në rast se kompania kërkon dokumenta shtesë, ju do të keni mundësi që të përzgjidhni dokumentat nëpërmjet rubrikës "Bashkëngjit Dokumente" që do të shfaqet poshtë "Zgjidhni CV që i përshtatet më së miri pozicionit të punës".
4. Në fund klikoni butoni "Dërgo".
Touch Support is built on the philosophy that in order to win, serve and retain customers, businesses must deliver an extraordinary customer experience.
We view end user issues as a strategic opportunity to build brand loyalty.
To help you capitalize on this opportunity, we design, build, manage, scale and improve highly effective enterprise support more quickly, cost efficiently and successfully than can be done internally or elsewhere. https://www.touchsupport.com/