Përshkrimi

IT Specialist

Revenued Albania is the growing Tirana-based branch of Revenued, LLC. A fintech company founded by a team of leading pioneers of the U.S. alternative small business financing industry. Since Revenued Albania’s start, we pride ourselves on providing opportunities to top-tier talent in areas such as Sales, Customer Service, Debt Collection, Legal Services, Underwriting, Marketing, Data Science, and Technology. In addition to our superior talent, we also provide excellent compensation and benefits including, but not limited to, private health benefits,  training, bonuses, transportation, and true opportunities for growth within the company.  We are located in the heart of Tirana, on Boulevard Bajram Curri, at the ETC Galeria, which offer supermarkets, coffee bars and restaurants nearby.  Don’t miss out on this opportunity to work with like-minded, career-driven individuals at this growing Fintech Company.

We are looking for an IT Specialist to join our team. In this role you will provide the organization with information technology support to optimize operational efficiency. Your primary duties will include resolving technical issues, maintaining hardware and software installations, and improving IT systems.

Detyrat

Job Duties and Responsibilities:

• Provide technical support to onsite and remote end-users following industry best practices.
• Provide administrative services and support of desktop computers, application deployment, security updates, cloud VDI, and SaaS apps administration.
• Answer questions and resolve computer problems for end users via ticketing system in addition to in person, via telephone, and email.
• Deploy computers and peripherals (i.e. computers, monitors, printers, etc.); Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, hardware, peripherals or appropriate software.
• Create and maintain detailed documentation for the department (instruction guides, policies, procedures).
• Write training manuals for both old and new systems.
• Respond to requests via ticketing system and update tickets as appropriate; communicate status to direct manager; monitor and follow up on all requests from submission to resolution.
• Collaborate with internal team members (onshore/offshore) and clients throughout the US for end-to-end resolution of issues.
• Install and perform minor repairs to hardware, and peripheral equipment, following design or installation specifications.
• May be required to perform other tasks and duties reasonably related to job responsibilities.

Kualifikimet

Education:

• Bachelor's degree in computer science, information technology, or similar.

Experience/Knowledge, Skills & Abilities:

• C1 Proficiency in English.
• 2-4 years related experience or related certifications in lieu of degree,
• Experience with Chrome OS, Microsoft Windows Server 2016/2019 and Microsoft Windows Active Directory.
• Experience with Microsoft O365 (Outlook, Word and Excel).
• Experience with administrating cloud-based SaaS applications like Google Workspace, O365, Slack etc.
• Familiarity with the AWS cloud service stack.
• Familiarity with VMware.
• Experience with Endpoint Security & MDM technologies.
• Experience with setting up, configuring & troubleshooting PC Hardware & Chrome OS Devices.
• Understanding of TCP/IP Networking.
• Experience working with helpdesk ticketing systems.
• Experience in Automation and Scripting is preferred.
• Ensure the security of our systems and foster a culture of enabling users and encouraging compliance with policies.
• Skilled at multitasking; able to coordinate, organize, prioritize and execute responsibilities in the face of conflicting priorities and unexpected situations.
• Strong interpersonal and relationship building skills.
• Active listening skills.
• Communicating complex information in digestible amounts.

Shënime