Përshkrimi

Assist Digital is a Customer Experience Management Company. We provide end to end services blending human and artificial intelligence to improve our customer’s business performances.

 Für unseren Standort in Tirana suchen wir:

Kundenbetreuer in Deutsch und Englisch – im Bereich Reise und Tourismus

Wer sind Sie?

• Ihnen sind CRM Systeme bekannt;
• Sie sind kundenorientiert ;
• Sie haben hervorragende Kommunikations- und Präsentationsfähigkeiten ;
• Sie haben hervorragende Multi-Task-, Prioritäts- sowie Zeitmanagementfähigkeiten ;
• Sie verfügen mindestens über ein Abitur Diplom oder etwas Entsprechendem ;
• Ihre Deutschkenntnisse sind ausgezeichnet in Wort und Schrift (C1-Niveau);
• Ihre Englischkenntnisse sind gut in Wort und Schrift (C1-Niveau). 

Ebenfalls von Vorteil wäre:

•  Vorherige Erfahrungen im Bereich Reise und Tourismus, Data Center .

Was sind Ihre Aufgaben?

•  Sie pflegen eine positive, einfühlsame und professionelle Haltung gegenüber Kunden;
• Sie beantworten Kundenanfragen umgehend;
• Sie kommunizieren mit Kunden über verschiedene Kanäle;
• Sie erkennen und lösen Kundenbeschwerden.

Was bieten wir Ihnen an?

•  Ein Wachstumspfad zur Steigerung Ihrer Professionalität;
• Interne Trainingsprogramme;
• Flexible Arbeitszeiten ;
• Ein anregendes und internationales Arbeitsumfeld mit heterogenen Gruppen und der Möglichkeit, Ihr Wissen zu erweitern;
• Nettostundenlohn von 550 ALL ;
• Höchste Boni auf dem Markt, welche Ihrer Leistung entsprechen.

Bitte senden Sie Ihre Bewerbung an 

 Assist Digital erhielt 2017 die Zertifizierung als “Great Place to Work” in Italien.

#ThinkDigitalThinkAssist

 

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TRETE UNSEREM TEAM BEI!

“With a view to enhancing diversity and fighting for equal opportunities, this announcement is addressed to all candidates without any kind of discrimination.

The Company Assist Sh.p.k. as Data Controller of personal data. The data that the Company intends to process are: A) Personal data, and B) information on school career, professional situation, specific knowledge in certain sectors. The legal basis for points A) and B) is the execution of pre-contractual measures pursuant to art. 6, paragraph 1, letter b) of GDPR and art. 6, paragraph 1, letter b) of Law no. 9887, dated 10.03.2008 “For the protection of personal data”. The data collected will be processed for the execution of the personnel search, selection and evaluation processes carried out on our own to manage your application in reference to a specific advertisement as well as to manage your spontaneous application. In the event that you have provided your data by replying to an advertisement, the data provided may also be processed for future selections following your explicit consent sent together with the curriculum or conferred subsequently. Your data will be kept for the time strictly necessary to pursue the purposes described above and in any case for a period not exceeding 12 months unless you withdraw your consent to the processing of your data at any time. In any case, your data may be processed for legal obligations and also exercise of rights by the Company in court. You, as an interested party in the processing of personal data, may exercise at any time the rights expressly recognized by Law no. 9887, dated 10.03.2008 “For the protection of personal data” and the European Regulation, in particular: The right of access to personal data (Article 12 of Law no. 9887 of 10.03.2008 "For the protection of personal data" and art. 15 of the GDPR) the right of rectification (art. 13 of Law no. 9887, dated 10.03.2008 “For the protection of personal data” and art. 16 of the GDPR), the right to cancellation (art. 13 of Law no. 9887, dated 10.03.2008 “For the protection of personal data” and art. 17 of the GDPR), the right to limit the processing of personal data (art. 13 of Law no. 9887, dated 10.03.2008 “For the protection of personal data” and art. 18 of the GDPR), the right to object (art. 15 of Law n. 9887, dated 10.03.2008 “For the protection of personal data” and art. 21 of the GDPR), the right to lodge a complaint with a supervisory authority (art. 16 of Law no. 9887, dated 10.03.2008 “For the protection of personal data” and art. 77 of the GDPR), the right to withdraw consent (art. 18 of Law no. 9887, dated 10.03.2008 “For the protection of personal data” and art. 7 of the GDPR). If you would want to exercise the rights listed above, the Controller's ordinary mail address is indicated as follows: Assist Sh.p.k., Tirana, Njësia nr. 5, Rruga “Emin Duraku”, Pallati Binjakët nr. 5 or to the email address [email protected]. Assist Sh.p.k. considering the protection of the personal data of data subjects to be of primary importance, it has appointed a data protection officer (DPO) who can be contacted by writing to the email address [email protected] for any issue concerning the protection of personal data.”