Assist Digital is a Customer Experience Management Company. We provide end to end services blending human and artificial intelligence to improve our customer's business performances. For our Tirana office we are looking for a:
Trainer for customer operations
What are you going to do?
Provide initial training to the employees, and ensure that they are regularly updated on product, service, and/or application news
Monitor efficiency, check the achieved results, and provide professional support
Measure and report effectiveness of training by administering tests and evaluations
Coordinate work and operational management of assigned activities or areas in order to ensure distribute and realize set qualitative and quantitative goals, as well as maximum efficiency and proper performance of activities
Suggest changes that should be applied to operational processes with the aim of developing and improving services
Update job knowledge by participating in educational opportunities
Who are you?
You have excellent communication, presentation and public speaking skills
Organizational and time management abilities
Positive attitude and great interpersonal skills
Ability to manage and motivate employees within a team environment
Willingness to keep abreast of new techniques in corporate teaching
Excellent knowledge of English language (written and spoken)
Good knowledge of Italian language (written and spoken)
What do we offer?
A growth path aimed at enhancing your professional experience
Stimulating, international work environment with heterogenous teams and the opportunity to expand your knowledge
Full time employment contract
Send your resume at: [email protected]
or register through the following link:
Assist Digital in 2017 has been certified as Great Place to Work in Italy.
Assist Digital is an equal opportunities employer and does not discriminate on any grounds.
The company Assist Digital spa is the data controller of the personal data. The data that the Company intends to process are: A) Personal data; B) Information about educational career, professional situation and field of expertise; C) Specific data: health data, data revealing racial or ethnic origin, political opinions, trade-union membership, religious or philosophical beliefs. The legal basis for points A and B is the performance of pre-contractual measures pursuant to art. 6, letter B) of the GDPR. The legal basis for point C is your express consent pursuant to art. 9 of the GDPR. The collected data will be processed to carry out the research, selection and evaluation of the personnel in order to manage your application with reference to a specific job advertisement and to manage your spontaneous application. In the event that you have provided your data by applying to a job advertisement, such data may also be processed for future selections after the explicit consent sent together with the curriculum or subsequently given. Your data will be kept for the time strictly necessary to fulfill the above-mentioned purposes and in any case for a period not exceeding 36 months unless you withdraw, at any time, your consent to the processing of your data. In any case, your data may be processed due to legal obligations and in the exercise of certain rights before the Courts by the Company. You, as data subject of the processing of personal data, may exercise at any time the rights expressly granted by the European Regulation, and in particular: Right to access personal data (art. 15)
: Right to rectification (art. 16)
, Right to erasure (art. 17)
, Right to restriction of processing of personal data (art. 18)
, Right to data portability
), Right to object (art. 21) Right to lodge a complaint with the competent supervisory authority, Right to withdraw consent .
If you wish to exercise the rights listed above, please find here the address of the Controller: Via Angelo Inganni n. 93 Milano Italy or the e-mail address: (click on the "Apply now" button)
for any issue concerning the protection of personal data.