Përshkrimi

VACANCY ANNOUNCEMENT

Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 33 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the frontrunner in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

We are seeking to welcome a qualified Customer Data Accounts & Transactions Senior Officer (Band 4T) reporting directly to the Head of Core System Processes & Integration Unit, Organization Department.

Overall Job Definition

We are looking for a qualified Customer Data Accounts & Transactions Senior Officer to join our Organization Department team. This role will analyse, support and maintain the operational assurance systems that support Bank’s operations by using the possibilities provided.

Detyrat

Main Responsibilities:

• Dedicated, focused and specialized in the Branch and Bank Processes related to Customer data, Accounts and related intrabank transactions,
• Cover smoothly not only the system upgrades and new releases, but also adopt gradually the transformation of the waterfall methodology to an agile one for new projects
• Analyzes Branch processes and exploits issues arising from the Branch Network.
• Analyzes the specifications and operating requirements for new and existing Branch Processes, products and services.
• Propose improvements concerning the operation of IT Systems related to his area of responsibility.
• Analyzes requirements for the management of customer details, data and AML requirements with respect to the processes under his area of responsibilities in Bank customer-oriented systems including documents and signatures.
• Supervise the setup of business analysis of the Bank’s products and services related to the area of responsibility.
• Supports in coordination with the Delivery Manager to guarantee the project schedule to be on time, mitigating the risk generated projects inter-dependency
• Supports the Head of Core System Processes and Integration Unit on the requirements analysis with respect to Core systems and Operational issues
• Implement Parameters changes for his area of responsibility
• Implement systems functional testing and supports user acceptance testing (UAT).
• Help personnel adjust to the related processes during times of change.
• Support the business to identify customer needs and make prioritizations for his area of responsibility
• Support the managing of requirements regarding timelines and priorities
• Resolves operational problems.
• Provides support to TB employees for issues related to his area of responsibilities
• Any other duty that is delegated to the employee by the supervisor.

Kualifikimet

Profile competences:

• Analytical Thinking
• Organizational Skills
• Orientation to Quality
• Problem Solving
• Orientation to Improvement & Development
• Team Spirit

Shënime

The interested candidates can send their CV until October 28, 2026 at the Link

Please note that only applicants, who fulfil the above-mentioned criteria, will be contacted.

“Your personal data, which are sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, in order to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process.

The subjects of personal data can exercise their rights as provided by Law No. 124/2024, “For the Personal Data Protection”, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.